HSCO 508 Liberty University Why Dont We Listen Better James Petersen Discussion

Must include citations and sources from these books, WHICH YOU MUST OWN I WILL NOT BE PROVIDING A COPY, YOU MUST OWN THESE BOOKS! Here are the books:

Why don’t we listen better- James Petersen

Helping Skills For Human Service Workers Francis and Weikel

I need discussion post replies for my discussion post I will be providing my initual post and then three post I need replies to.


After reading chapter 3, I got to understand the meaning of and importance of empathy, warmth, as well as genuineness in establishing a therapeutic alliance with clients in the human service field (Stewarts , Zediker and Witteborn, 2014).Communication is described as the continuous, collaborative process of verbal as well as nonverbal denotation making. I learned that no one person could completely control a communication incident. Also, no single person can be answerable for a communication consequence. I learned about how choices, cultures, as well as identities, figure in all communicating, and how many ordinary communication occasions, as well as conversations, are the most persuasive (Stewarts, Zediker and Witteborn, 2014). I also learned the critical skill of “nesting,” which helps one to deal with difficulties associated with the communication.

The book covers all the crucial subparts of interpersonal communication without being a dry “survey of the literature.” I learned how communication and interpersonal communication are related; how identities are co-constructed; the ins and outs of verbal and nonverbal codes; perceiving and listening; expressing and disclosing; communicating with family and friends; communicating with intimate partners; coping with communication problems like deception, defensiveness, power, and verbal aggression; conflict management; bridging cultural differences; and promoting dialogue (Stewarts, Zediker and Witteborn, 2014).

Here are some of the main points that the readings make: communication affects the quality of one’s life is that personal relationships affect one’s physical health. Social media promotes or destroys interpersonal contact, depending on how one uses it. Identities are built in the ways we listen to as well as talk with each other. The most effective listening is mindful, empathic, and dialogic. You can build relationships by carefully being open with and to other people. It’s crucial to separate messages from meta-messages in family talk. There are several specific ways to communicate intimacy, affection, and social support (Stewarts, Zediker and Witteborn, 2014). One can learn how to cope with hurtful words and how to reduce defensiveness. There are ways to handle the break-up of relationships gracefully and with minimal hurt. There are several specific ways to build relationships with people culturally different from you. Dialogue can help turn enemies into friends. In my opinion the chapter was very educative.


France, K., & Weikel, K. (2014). Helping skills for human service workers building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C Thomas, Publisher.

Discussion Post I need replies to:

1st Post: Julie Kearns

Create Connections for Transformation

Empathy, warmth, and genuineness combine to create one important key to assisting those who seek the help of human service professionals: connection. Connection with another individual builds a bond of trust that allows for openness in expressing information and feelings within a counseling relationship. This is not a friendship, it is a professional relationship that permits the human services professional to act as a guide, not as an instructor or drill sergeant or boss. I think this is an important distinction.

France and Weikel (2014) cite Gabel’s 2013 work on transformational leadership. I would extend a bit more to include Mezirow’s (1991) transformative learning theory. Mezirow (1991) postulated that learning occurs as a result of a crisis in one’s life. In dealing with behaviors, he stated, “Behavior based on mindlessness is rigid and rule governed, while that based on mindfulness is rule guided” (Mezirow, 1991, p. 114). Being in the moment, mindful of how we listen to others, the concept is applied both to the counselor and can be applied to assist the client in breaking long-held rigid and potentially erroneous or detrimental beliefs.

France and Weikel (2014) emphasize empathy, warmth, and genuineness create an alliance. This alliance creates a cooperative atmosphere in which the human services counselor and the client work together. Stewart, Zediker, and Witteborn (2012), explain that the skill of “encouraging” further assists in drawing out information from another person; therefore, it is important to have the skills of empathy, warmth, and genuineness (France & Weikel, 2014) combined with the encouragement to create a strong connection of trust.

The above referenced work of Mezirow (1991) is also significant in our current study as in that particular section of his book deals with meaning-making through reflection. I have a strong background in adult education, and some of the information we are learning is starting to merge with many of the adult learning theories I have studied, transformative learning theory in particular (Mezirow, 1991).


France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc.

Mezirow, J. (1991). Transformative dimensions of adult learning. San Francisco, CA: Jossey-Bass.

Stewart, J., Zediker, K.E., & Witteborn, S. (2012). Empathetic and dialogic listening. In J. Stewart (Ed.), Bridges not walls: A book about interpersonal communication (11th ed.) (pp. 192-207). New York, NY: McGraw Hill

2nd Post:

Jason Peterson

DB 4

Empathy is important because it allows you to step into the other person shoes to understand how they are feeling and communicate your understanding back to them. In the human services field it is our job to help and make the client feel at ease. Building a bond is most important so that the client trusts you and will eventually show improvement. Nonverbal cues connect with verbal ones (Stewart, Duck & McMahan, 2012). Nonverbal cues can be used to express empathy such as letting the client talk and engaging them with your eyes. Nodding your head when they are speaking and when it is time to respond, reflect back in a caring way to them what you heard them say. Your attitude and feelings toward the other person are also communicated nonverbally (Stewart, Duck & McMahan, 2012). This can be displayed by silence, tone of voice and averting your eyes.

When dealing with my subordinates I make sure to give them my full attention. Since they are so much younger I do my best not to lose them when they are telling me personal and important things. I look them in the eyes, I nod and I always reflect back in a caring way. Even though sometimes I may not agree with their thoughts, I never let them know my stance. Although I’m older I always put myself in their shoes and try to understand their thought process.


Stewart, J. R., Duck, S., & McMahan, D. (2012). Bridges not walls: A book about interpersonal communication. New York, NY: McGraw-Hill.

Brandi Smith

DB4 – Empathy, Warmth, and Genuineness

After completing the reading this week, it gave me some insight on areas that I can learn to communicate better in regards to warmth. Being warm does not prevent you from encouraging clients to consider the consequences of their behavior, although warmth does suggest that you refrain from offering judgmental comments conveying your own opinions of issues being discussed (France and Weikel, 2014). In having warmth I think that it is important for people to not only know the person they are communicating with but also know the type of responses they should be giving. Also, with warmth, the person that is listening is using dialogic listening. Dialogic listening helps the people in the conversation build meaning together (Stewart, Witteborn and Zediker, 2012). Warmth and dialogic listening can serve as an aid in acknowledging the speaker’s feelings and being able to move past how the listener is feeling at that present moment. This is a learning tool for me as I sometimes provide my own thoughts and opinions on what the speaker is saying rather than listening to the message they are trying to convey. Sometimes you may find yourself ready to make a judgmental statement that do not arise from a need to preserve life (France and Weikel, 2014). Practicing warmth in my everyday listening can provide a drastic change to how I communicate with others. I also believe that providing more warmth will also assist with how others may see me as flexible and confusing according to my DISC. In fostering relationships with others I do not believe it is possible to carry out a healthy relationship without genuiness, empathy, and warmth.

France, K. & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc.

Stewart, J. (2012). Bridges not walls: A book about interpersonal communication (11th ed.). New York, NY: McGraw-Hill Education.

Expert Solution Preview

the therapeutic relationship but from a personal bias or belief. It is important to recognize and set aside these biases in order to truly listen and understand the client’s perspective (France and Weikel, 2014). By practicing empathy, warmth, and genuineness, we can create a safe and supportive environment for our clients, allowing them to feel understood and validated.

-France, K., & Weikel, K. (2014). Helping skills for human service workers: Building relationships and encouraging productive change (3rd ed.). Springfield, IL: Charles C. Thomas Publisher Inc.

Reply to Julie Kearns:
I completely agree with your point about connection being a key factor in assisting clients in the human services field. Building a bond of trust through empathy, warmth, and genuineness is crucial in establishing a therapeutic alliance. The concept of transformative learning theory, as mentioned by Mezirow (1991), aligns well with the idea of creating connections for transformation. It is through this connection and trust that clients can begin to challenge their long-held beliefs and make meaningful changes in their lives. Thank you for bringing up this important perspective.

Reply to Jason Peterson:
You make a great point about the importance of nonverbal cues in expressing empathy. Nonverbal communication can often communicate more than words alone, and by using techniques such as nodding, eye contact, and reflective listening, we can demonstrate our genuine understanding and care for the client. It is commendable that you put yourself in your subordinates’ shoes and strive to understand their thought process. This level of empathy and understanding can greatly enhance the effectiveness of your communication and support their growth and development. Keep up the great work!

Reply to Brandi Smith:
I appreciate your reflection on the concept of warmth and how it can be applied in communication. It is indeed important to refrain from offering judgmental comments and instead focus on acknowledging the client’s feelings and experiences. Dialogic listening, as you mentioned, is a valuable tool in building meaning together and truly understanding the speaker’s perspective. It takes practice to set aside personal biases and truly listen without inserting our own opinions. By continuously cultivating warmth, empathy, and genuineness, we can create an environment that promotes growth and positive change for our clients. Keep up the introspection and commitment to improving your communication skills. Well done!

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