Assignment #2 Assignment Submission: Submit your assignment on d2l that has a SINGLE ZIP file that has1. All Visio/draw.io/Modelio Diagrams 2.

Assignment #2

Assignment Submission:
Submit your assignment on d2l that has a SINGLE ZIP file that has

1. All Visio/draw.io/Modelio Diagrams
2. The PDF document that has all the diagrams and the

answers inline below every question including the
essay/textual questions.

Assignment Deliverables:
Provide your answers for the following requirements and
deliverables for the WideCast Internet & Cable Provider application
discussed in Assignment #1 (also listed at the end of this document):

1. Create the list of features at level 1, level 2, and level 3.
2. Create the Feature Tree diagram for the list of all features you

identified above.
3. Create the list of user classes
4. Create the Ecosystem Map diagram
5. All screen-shots for the Diagrams shall be captured and saved in

the PDF document you are submitting
6. Create your homework using MS-Word and then generate a

PDF file for it; you can download FREE PDF generator to your
laptop from

Project Overview Statement:

You have been asked by the senior management of WideCast Internet &
Cable Provider to model and create a document that has the artifacts for
a new project that the company is pursuing in order to improve customer
satisfaction with the products and services it will offer through an online
application to its existing and new customers.

Assume as a result of a number of interviews, questionnaires, document
reviews, and meetings with potential customers/users, engineers, senior
management, product management members, you have managed to
gather and document the following high-level description for the intended
online product application.

WideCast Cable & Internet
Provider

High-Level Description:

The following is high-level description for the planned online application
for WideCast Cable& Internet provider:

 The intent is to build an online/web-based application that will
be used to enroll a customer in a plan or order services/PPV
event and add/update products and services offered. Following
is the list of services and products the company offers:

1. Mobile Movie Streaming
1. Premium – 100 movies a month
2. Ultimate – 500 movies a month

2. High Definition Box (A box is needed for any TV plan)

1. Basic High Definition
2. Ultra High Definition

3. TV plan

1. Basic – 50 channels
2. BasicPlus – 100 channels
3. Ultimate – 200 channels

4. Data Plan
1. WiFi

1. SpeedLane – 20/5 Mbps speed
2. LightLane – 50/10 MBPS speed

2. Mobile Hostspot
1. Silver Pass – 10 GB/month
2. Gold Pass – 50GB/month

5. Video Gaming

1. Online Game Rental
1. Day Rental plan (Game is active in your library

for one day and you could play it multiple
times)

2. Weekly Rental plan ($20 activation fee and
every rented Game is active in your library for
one week and you could play it multiple
times)

3. Yearly Rental plan (($150 activation fee and
ever game you rent will stay active in your
library for one year and you could play it
multiple times)

2. Console Rental
1. Weekly Rental plan
2. Monthly Rental plan
3. Yearly Rental plan

6. PPV

1. Live Sports Events (fixed date/time)
2. PPV Movies (Any date/time)

7. Contracts and Deals

1. For 2 years contract on TV plans, the customer
receives one free PPV movie every week

2. For 2 years contract on Data plans, the customer
receives one free Live PPV Sports event every year

3. For 2 years contract on Video Gaming plans, the
customer receives one free Video Game every
month

 WideCast has four different roles/logins/webpages :

1. Managers
2. Account Specialists (Customer Support)
3. Technical Support Specialists (Technician)

4. Customers

 A manager can
1. Add/update/delete any products/services offered
2. cancel/update/delete any type of order

 Account Specialist can
1. Create an account for a new customer
2. Update customer account
3. Create an incident ticket and assign it to a Technician
4. Place an order of a PPV event

 Customer that has an existing account can do the following

online:
1. Update Personal Account Information (credit card,

personal info, etc.)
2. Pay Monthly Bill
3. Create/Change/Cancel an order for any of the

products/services offered by WideCast

 Technical Support Specialist can
1. Schedule incident ticket
2. Close incident ticket
3. Cancel incident ticket

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

  For this discussion, compare and contrast the characteristics of quantitative and qualitative research, addressing the philosophical assumptions of

  For this discussion, compare and contrast the characteristics of quantitative and qualitative research, addressing the philosophical assumptions of both. Based on your review of the assigned readings, identify and describe what you believe to be meaningful about the qualitative research design and methodology. Define and describe the context in

  this week, explore scholarly literature on critical success factors and project management success. Specifically, focus on complex projects and their

  this week, explore scholarly literature on critical success factors and project management success. Specifically, focus on complex projects and their success or failures, which may include tools, templates, processes, procedures, and metrics, and their relationship to the five process groups: initiating, planning, executing, monitoring and controlling, and closing. Post

IT 226 Project Two Guidelines and Rubric Competency In this project, you will demonstrate your mastery of the following competencies: ·

IT 226 Project Two Guidelines and Rubric Competency In this project, you will demonstrate your mastery of the following competencies: · Determine appropriate ways to communicate information to internal and external stakeholders · Apply communication techniques to effectively negotiate and manage conflict Scenario You are the manager of a team of 10 software developers working on a new application for your company, Optimum Way Development, which is based out of Raleigh, North Carolina. Your organization recently acquired a smaller software company based in San Jose, California. You have been informed that your team will be bringing on five people from this newly acquired company; all five people will be moving to Raleigh to join your team. You schedule a phone call with the five new team members and discover that they are upset about the recent impersonal message they received from human resources informing them that they would have to relocate to Raleigh in order to stay employed; no one expressed excitement about joining the team. During this conversation, you also discover that many of the new team members have more education and experience than the people currently on your team. Based on the conversation, you notice that most of these team members are likely older than you, whereas all of the current Raleigh team members are younger than you. After the call, one of your current senior team members approaches you about rumors that are circulating concerning the Raleigh team being required to train the new team members from San Jose. They heard that there are plans to eliminate positions and are concerned the new hires will ultimately be taking their positions. The director who oversees your division has requested that you create and present a recommendation report that documents your plans for managing the conflicts that currently exist or may arise on your team. The director has an advanced degree in a computer science-related field and has worked in technology for over a decade. Directions In order to identify and resolve existing and future conflicts, you have been asked to compose and present your plan for managing conflict for this project. In addition to identifying and resolving the conflicts, you are also responsible for keeping the development of the new application moving forward by continuing to meet scheduled milestones. To do this, you will create a recommendation report and corresponding presentation. The audience for both deliverables is your director. As you create your report and presentation, remember to  use communication techniques and platforms that are appropriate for your audience’s preferences and motivations. Both deliverables should be based on the above scenario and include the following: 1. To start,  explain the major elements of the software application, including background, audience, functions, and features. 2. Next,  explain the areas of conflict for the team. Make sure to include contributing factors and the possible impacts. 3. Articulate the desired outcome of any conflict resolution activities. · How would you like to see this conflict resolved? · What is the “best-case” scenario? 4. Recommend action steps for managing areas of possible conflict with a detailed explanation on how the action steps contribute to conflict resolution. 5. In the presentation only,  use dialogue to communicate the appropriate main ideas to the audience. Although you will not give this presentation over video, you should use the speaker’s notes section in PowerPoint to write the accompanying speech. What to Submit To complete this project, you must submit the following: Recommendation Report Your report should be at least 2 full pages in length (not including a title page), single-spaced and submitted as either a Word document or PDF. Outside resources are not required, but any resources used must be appropriately cited using APA style. You may use the  Recommendation Report Template Word Document for this submission. Presentation Your presentation should be in a presentation format (such as PowerPoint) and  provide an overview of the main ideas from the recommendation report. Using the speaker’s notes section of PowerPoint, include the speech that would accompany the presentation. Outside resources are not required, but any resources used must be appropriately cited using APA style. Supporting Materials The following resource(s) may help support your work on the project: Resource:  Software Design Documents Use one of these software design documents to summarize the application in your report and presentation. Shapiro Library Resource:  Shapiro Library APA Style Guide This Shapiro Library guide goes over the basics of APA-style formatting and citations.

STUDENT COVER SHEET-Student and Trainer/Trainer Details

STUDENT COVER SHEET- Student and Trainer/Trainer Details Student ID Student name Contact number Email address Trainer name Jason Chu Course and Unit Details Course code ICT50118/ICT60115 Course name Diploma/Advanced Diploma of IT Unit code ICTICT608 Unit name Interact with a client on a business level Assessment Title Assessment 1 –