In this module, we introduced the concept of Customer Relationship Management (CRM). Why is it important for companies to focus on their relationship

 

In this module, we introduced the concept of Customer Relationship Management (CRM). 

  1. Why is it important for companies to focus on their relationship with customers?
  2. What is the risk of a company not understanding (or caring) about their customer?
  3. Describe a situation that you’ve experienced with a product or service where you felt that the company cared about you as a customer.
    • How did they show this? 
    • What was the impact of this situation on how you felt about the brand or the company?

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

 Explain how the four components of emotional intelligence influence management practices. Describe two methods of leadership self-assessment

  Explain how the four components of emotional intelligence influence management practices. Describe two methods of leadership self-assessment including CliftonStrengths assessment. Describe methods of self-management, including personal time management. Apply leadership theories such as Leadership Assessment, Leadership Philosophies, and SMART goals to develop a personal leadership philosophy.

Using the same company you selected in Week 2, analyze the company’s financial management practices in cash and investment management.Did their

Using the same company you selected in Week 2, analyze the company’s financial management practices in cash and investment management. Did their practices demonstrate a conservative, aggressive, or balanced approach toward liquidity and investment? Explain why you characterized their approach as you did. In your response, consider how emerging technologies,