Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common ground. Then, identify practices through which the team can rebuild trust. Finally, determine the best course of action for resolving the conflict and provide your recommendations for moving forward.
A mother and father bring their 16-year-old son to you because he has been threatening to run away. This week they took his driver’s license away from
A mother and father bring their 16-year-old son to you because he has been threatening to run away. This week they took his driver’s license away from him because he is failing four classes. They don’t want him on the streets but feel he must earn the privilege of having