Description‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi

Description

‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Quality Management (MGT 424)
Due Date: 05/10/2024 @ 23:59
Course Name: Quality Management
Student’s Name:
Course Code: MGT 424
Student’s ID Number:
Semester: First
CRN:
Academic Year: 2024-25-1st
For Instructor’s Use only
Instructor’s Name: Dr. Ibrahim Alotaibi
Students’ Grade:
/Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY








Restricted – ‫مقيد‬
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1. Use quality improvement tools and practices for continuous improvement to achieve the organizational
change and transformation. (2.2)
2. Implement quality improvement efforts using teams for organizational assessment and quality audits. (3.1)
•Instructions to search the article:
Via your student services page, log in to the Saudi Digital Library. After your login with your student
ID, search for the following article:
CUSTOMER-FOCUSED ENVIRONMENT: ORGANIZATIONS MUST EXTEND THEIR
DEFINITION OF CUSTOMERS.
ISSN: 03609936
In this article, the author discusses the different definition of customers either internal or external and how
satisfying all customers’ needs helps the organization in term of accomplishing its quality objectives.
Read the article, and answer the following questions:
Assignment Question(s):
1. In your own words, summarize the article. ( 150 – 200 words ) ( 3 marks )
2. To which extent do you agree or disagree with the author point of view “that internal customers’ needs are
important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 3 marks )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200
3.
words) ( 4 marks )
Important Notes: •


For each question, you need to answer not in less than 150 Words.
Support your answers with course material concepts, principles, and theories from the textbook and
scholarly, peer-reviewed journal articles etc.
Use APA style for writing references.
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Answers
1. Answer2. Answer3. Answer-
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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
Department of Business Administration
College of Administrative and Financial Sciences
Assignment 1 MGT324 (1st Term 2024-2025)
Public Management (MGT 324)
Due Date: 5/10/2024
Course Name: Public Management
Student’s Name:
Course Code: MGT324
Student’s ID Number:
Semester: 1st
CRN: 12181
Academic Year: 1446 H (2024-2025)1st Term
For Instructor’s Use only
Instructor’s Name: Dr. Mir Satar
Students’ Grade:
/10
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
• The Assignment must be submitted on Blackboard (WORD format only) via the
allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well-presented. Marks will be
reduced for poor presentation. This includes filling in your information on the cover
page.
• Students must mention the question number clearly in their answers.
Restricted – ‫مقيد‬
• Late submissions will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students
or other resources without proper referencing will result in ZERO marks. No
exceptions.
• All answers must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted
• Place of Submission is Blackboard.
• Weight 10 Marks
Learning Outcomes:
CLO1: Describe the simple and complex issues pertaining to public management
Human Resource Management
Q1. “Human Resource Planning is essential for meeting the requirements of diversification and
growth of a company.” In light of this statement, briefly explain the concept and process of
Human Resource Planning. (400 words approximately) (5 Marks)
Q2. “Employee training and development are essential for short term as well as long-term
success of an organization:” In light of this statement, critically analyse the role of training in
Human Resource Development with the help of examples. (400 words approximately) (5 Marks)
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ANSWERS
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‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Knowledge Management (MGT 403)
Due Date: 05/10/2024 @ 23:59
Course Name: Knowledge Management
Student’s Name:
Course Code: MGT403
Student’s ID Number:
Semester: First
CRN:11443
Academic Year:2024-25-1st
For Instructor’s Use only
Instructor’s Name: Dr. Swapnali Baruah
Students’ Grade:
Marks Obtained/Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY








The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
Assignment Purposes/Learning Outcomes:
After completion of Assignment-1 students will be able to understand the
LO 1.1: Recognize the overall knowledge management processes, concepts, goals
and strategies within the context of organization.
LO 1.2: Describe how valuable individual, group and organizational knowledge is
managed throughout the knowledge management cycle.
L.O 1.3: Define the different Knowledge types and explain how they are addressed
by knowledge management in different business environments.
Assignment Questions:
(10 Marks)
This Assignment is a report-based assignment.
Imagine that you are appointed as a team member of knowledge management team in
your organisation. Your immediate boss asks you to prepare a detailed report that will
be used for training purposes to clarify the need to implement knowledge management
in your organisation. Your report must contain the answers for following questions.
Part A: Introduction (5 Marks)
Q.1: How would you define the concept of Data, Information and Knowledge.
Provide one example to differentiate these concepts. (1.5 Marks)
Q.2: Briefly describe the concept of Knowledge management. What points
you would like to add to highlight the importance of knowledge management.
(1.5 Marks)
Q.3: “Knowledge management is not anything new.” Would you argue that
this statement is largely true? Why or why not? Use suitable examples to
justify your answer. (2 Marks)
Part B: (5 Marks)
Types of knowledge, Knowledge management cycle and Models:
Q.1: Discuss the concept of “Tacit Knowledge” and “Explicit Knowledge”. Is
it important to capture both types of knowledge? Justify your argument with suitable
example. (1.5 Marks)
Q.2: There are several different approaches to the knowledge management
cycle such as those by McElroy, Wiig, Bukowitz and Willams, and Meyer and
Zack.
Discuss any one of the above knowledge management cycles highlighting its
steps or stages and its usefulness for the organizations. (1.5 Marks)
Q.3: Describe how the major types of knowledge (i.e., tacit and explicit) are
transformed in the Nonaka and Takeuchi knowledge spiral model of KM. Use a
concrete example to make your point. (2 Marks)
(Support each part and each question of the assignment with Proper references)
Answers
1. Answer2. Answer3. Answer-
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Organization Design and Development (MGT 404)
Due Date: 05/10/2024 @ 23:59
Course Name:
Student’s Name:
Course Code: MGT404
Student’s ID Number:
Semester: First
CRN:
Academic Year:2024-25-1st
For Instructor’s Use only
Instructor’s Name:
Students’ Grade:
Marks Obtained/Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY








Restricted – ‫مقيد‬
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1. Describe the basic steps of the organizational development process.
2. Evaluate the strategic role of change in the organization and its impact on
organizational performance.
Assignment Question(s):
Please refer to the case study titled “Planned Change at The San Diego County Regional
Airport Authority” given on Page number 31, Chapter 2 in your textbook and answer the
following questions:
1. Discuss the key success factors that played a major role in accomplishing the task
in your opinion. (3 marks)
2. Discuss the impact of the change on the overall performance of the Airport. (2
marks)
3. Discuss the main challenges faced by the transition team during the planning and
implementation phases. (2 marks)
4. Critically evaluate the change process and if you were the consultant what would
you have done differently? (3 marks)
Note:


Restricted – ‫مقيد‬
You must include at least 5 references.
Format your references using APA style.
Answers
1. Answer2. Answer3. Answer-
Restricted – ‫مقيد‬
‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Business ethics and organization social responsibility (MGT 422)
Due Date: 05/10/2024 @ 23:59
Course Name: Business ethics and
organization social responsibility
Course Code: MGT 422
Student’s Name:
Semester: First
CRN:
Student’s ID Number:
Academic Year:2024-25-1st
For Instructor’s Use only
Instructor’s Name: Dr. Ibrahim Alotaibi
Students’ Grade:
Marks Obtained/Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY








Restricted – ‫مقيد‬
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
No
Course Learning Outcomes (CLOs)
CLO-1
Define a solid understanding of prominent theories of ethics and morality
Justify their rationale for decisions related to acceptable and unacceptable business conduct
based on the business ethics principles.
CLO-3
Short Case Study
A long-time customer approaches you for financing for a new business venture. The
customer offers as collateral a piece of property it has purchased in a rural location for the
purpose of building a housing development. You send an appraiser to the property and he
accidentally discovers that this property holds toxic waste. You’re sure this customer is
unaware of the waste; in fact, the waste is migrating and in a few years will invade the
water table under a nearby farmer’s fields. You explain the situation to your manager,
who naturally instructs you to refuse to accept the property as collateral, but he also
forbids you to mention the toxic waste to the customer. “Let them find out about it
themselves,” he says.
Assignment Question(s):
Read the above case study and answer the below questions:
1. In the scenario given, what is the ethical dilemma? What should you do? Support
your answer using at least two ethical theories. (2.5 Marks)
2. Do you perceive your manager to be ethical or unethical? Explain your answer in
detail. (2.5 marks)
3. In this case, should you blow the whistle? Define whistleblowing. Describe the
motives whistle-blowers and under what circumstances whistleblowing is justified?
(2.5 marks)
4. Based on the given case study, provide three reasons why ethics is relevant to
business? (2.5 marks)
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Answers
1. Answer2. Answer3. Answer4. Answer-
Restricted – ‫مقيد‬

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