Christy, a sales manger, believes in an optimal combination of “essentially ethical and honest” and “neutral” influence tactics to influence his team members. Create a pool of four influence tactics, out of which two are ethical and honest, and the rest are neutral, from which Christy can choose his influence strategy
Emotional Intelligence When Daniel Goleman introduced the concept of emotional intelligence to the business world in the
Emotional Intelligence When Daniel Goleman introduced the concept of emotional intelligence to the business world in the 1990s, he called it the most important leadership skill. He also instilled that emotional intelligence is a skill that can be learned. As you review these resources, reflect on your own level of