MGT 4303, Production Management 1
Course Learning Outcomes for Unit IV
Upon completion of this unit, students should be able to:
4. Examine quality management tools in operations.
4.1 Identify commonly used quality management tools.
4.2 Explain the tools’ roles and importance to operations.
Reading Assignment
All of the required reading assignments can be found within the interactive lessons. Be sure to open the
required reading and video links in the lessons as you may be tested on your knowledge and understanding
of that material as well as the information in the unit lessons.
Unit Lesson
Please be sure to maximize your Internet browser so that you can view each individual lesson on a full
screen, ensuring that all content is made visible.
Click here to access Unit IV – Lesson 1.
Click here to access the presentation transcript.
Click here to access the Richard Branson Reveals His Customer Service Secrets video transcript.
Click here to access Unit IV – Lesson 2.
Click here to access the presentation transcript.
Click here to access Unit IV – Lesson 3.
UNIT IV STUDY GUIDE
Quality Management
MGT 4303, Production Management 2
UNIT x STUDY GUIDE
Title
Click here to access the presentation transcript.
Click here to access Unit IV – Lesson 4.
Click here to access the presentation transcript.
Click here to access the Six Sigma in Plain English video transcript.
Click here to access Unit IV – Lesson 5.
Click here to access the presentation transcript.
Learning Activities (Nongraded)
Nongraded Learning Activities are provided to aid students in their course of study. You do not have to submit
them. If you have questions, contact your instructor for further guidance and information.
A Check For Understanding activity can be found within Lesson 2.
