Create a survey that would help the LOOZIT! Director gain the information needed to begin to solve her problem.
The Human Resources Director of the LOOZIT! Fitness Center had been observing that her center staff did not appear as upbeat and friendly to clients as they had previously. She was concerned that this would ultimately result in a decline in visits and memberships, so she decided to try to turn the situation around. She suspected that her staff members were under stress, and that this was the reason for the change in their attitude and demeanor. She decided to survey the staff to determine whether they felt their stress levels had increased and what it was about the work environment that might be causing or contributing to the problem.
Utilizing the Loozit! Scenario presented above, determine how to collect data using interviews to address the Director’s question about the decline in staff morale she thought she was seeing. Write an interview protocol consisting of:
(1) How you would approach potential interviewees and what you would say to them,
(2) What specific questions you would ask those who agreed to participate, and
(3) What you would say to close the interview.
In addition, also answer the following questions:
(4) How would you record your participants’ responses? Why did you choose this method?
(5) Do you think the interview technique is a better choice to obtain the information the Director seeks than using a questionnaire? Why or why not?
