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Assignment 1: Discussion—Communicating Negative Information

As you learned in the previous module, delivering bad news requires communicating honestly and directly, but also effectively. Communicating negative information or giving feedback to an employee is especially important for both the employee’s as well as the organization’s morale.

Review the following scenario:

Nancy Douglas is an assistant accountant for the hardware division of Crothwall and Associates—an IT company founded in 1997 and currently worth five billion dollars. The company conducts performance appraisals twice a year. Nancy has worked for the company for a year and a half and has received a B grade on her performance for both the appraisal cycles. After her second appraisal, Nancy had made a ten-thousand-dollar accounting mistake. Nancy takes an hour to commute to work and is a single parent. She has two children, ages three and six, and is on medication for insomnia.

Assume that you are an assistant HR manager at Crothwall and Associates. You need to inform Nancy that she has received a C grade on her performance after the third appraisal and this is her only opportunity to improve the quality of her work.

Based on your analysis of the scenario, the module readings, the  online library resources, and the Internet, develop a scenario, including dialogue, for the conversation between you and Nancy in this situation. The scenario should be a properly worded communication and use communication etiquette effectively.

Be sure to give reasons for your assertions and support them with scholarly research.

Write your initial response in a minimum of 300 words. Apply APA standards to citation of sources.

By Saturday, March 29, 2014, post your response to the appropriate Discussion Area. Through Wednesday, April 2, 2014, review and comment on at least two peers’ responses.

Do the following when responding to your peers:

  • Analyze each response for its completeness and accuracy.
  • Using your textbook as a guide, suggest any specific additions or clarifications that would improve a discussion question response.

 

Assignment 1 Grading Criteria
Maximum Points
Developed a relevant, valid scenario using the module readings, the Argosy University online library resources, and the Internet.
8
Created a properly worded communication utilizing communication etiquette effectively to communicate with Nancy concerning the situation.
16
Actively contributed to the discussion by providing points of view with rationale, challenging points of the discussion, or drawing relationships between points of the discussion.
8
Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation.
8
Total:
40